For 10 years, I HAD been bringing my beloved, wild, Weimaraner to the day care previously located where Play and Stay Pet Resort is now. We had moved with that day care once already, so needless to say we were attached. As could be expected, I was very nervous about the new ownership, and honestly was just going to use up my passes and try to find another day care closer to our home. (We used to live 1 mile from Play and Stay, and are now a good 20-minute drive). It only took one visit for me to be sold, and I've not even searched again for another day care. The operation is very professional; the staff is ridiculously friendly (including the owner's adorable daughter who probably knows every dog's name by heart) and the customer service is over the top. On our first visit Leo's shots were out of date (oops) and they took him to the vet for me to get them updated (for a $50 fee - but I would have paid that just to save me the time of the Vet visit on a normal day) The next visit, he was having "tummy issues," so they not only called me every morning and evening to let me know how he was doing (liquids, eating, etc) but he stayed in the room overnight with the handler so they could keep special watch on him! And of course, their "Concierge" would have taken him to the Vet if needed. So, I had NO WORRIES while on vacation.... I have Alma's cell programmed into my cell phone now, and although we don't talk often :), I know she treats my baby like he's one of her family. We call P&S "Camp" around our house, and when Leo hears "Camp" he starts jumping around and biting for his leash, he knows where he's going!